C & D Healthcare Services Ltd

Statement of Purpose

This Statement of Objectives identifies our core principles, values and other key objectives, which we aim to fulfil in providing care services to our Service Users. They will be used as a focusing tool by both management and staff.

A. Our core principles are:

1. To focus on Service Users.
We aim to provide personal care and support in ways, which will secure positive outcomes for Service Users and promote their active participation.

2. To ensure that we are fit for our purpose.
We examine our operations constantly to ensure that we are successfully achieving our stated aims and purposes. We welcome feedback from our Service Users and their relatives.

3. To work for the comprehensive welfare of our service users.
We provide a package of care to each Service User that contributes to his or her overall personal and healthcare needs and preferences. We will co-operate with other service providers and professionals to help maximise each Service User’s independence.

4. To meet assessed needs.
Before we provide services, we will ensure that potential Service User’s needs and preferences are thoroughly assessed. We aim to ensure that the care that C&D provides meets the assessed new needs of each Service User, that needs are re-assessed as frequently as necessary, and that the care and support provided have the flexibility to respond to changing needs and/or requirements.

5. To provide quality services.
C&D is whole-heartedly committed to providing top quality services and to continuous improvement in the level of the care we offer.

6. To employ a quality workforce.
Standards for our managers and staff are based on the national occupational standards of the care industry set by the National Training Organization.

B. Our core values include the following:

1. To give Service Users the opportunity, support, information and encouragement to:

1.2 make and maintain valued relationships;
1.3 make choices about their lifestyles.

2. To ensure Service Users are:

2.1 protected from abuse of any kind;
2.2 treated with dignity and respect;
2.3 treated as individuals.

3. To ensure Service Users have their:

3.1 right to know who holds information about them and to expect that information will only be shared with those who need to know in order to care for, support and protect them;
3.2 religious, cultural and lifestyle needs met.

C. In addition, we at C&D aim to provide good quality domiciliary care and in order to do so we will undertake to promote a way of life for Service Users; which permits them to enjoy, to the greatest possible extent, their rights as individuals.

On this premise, the following rights are fundamental to our agency work:

1. Privacy
An individual’s rights to privacy involves being free from intrusion or unwelcomed attention and therefore we aim to maximise our Service Users’ privacy in the following ways:

1.1 Our agency staff will only enter a Service User’s property and/or room within their property, only with the express consent of the Service User and/or authorised Management.
1.2 A Service User has and will have right not to interact with or be interrupted by our agency staff, for example, when they are entertaining a visitor or are engaged on an intimate activity on their own account.
1.3 We respect the fact that a Service User’s possessions are private and we will always act in accordance with the principle that our agency staff are guests.
1.4 Our agency staff respect that a Service User has a right to make telephone calls and carry on conversations without being overheard or observed;
1.5 We will ensure that the records of the services we provide are seen only by those with a legitimate need to know the information they contain.

2. Dignity
The right to dignity involves recognising the intrinsic value of people as individuals and the specific nature of each person’s particular needs. We aim to maximise our Service User’s dignity in the following ways:

2.1 We will arrange for Service Users who require assistance with bodily tasks such as: dressing, bathing and toileting to be assisted as far as possible by the support worker of their own choice and, if desired, by the sex of their choice.
2.2 We will ensure, if asked, that Service Users receive the necessary assistance with dressing and maintenance of their clothes.
2.3 We aim to provide, where necessary, to assist Service Users with make-up, manicure, hairdressing and other elements of their appearance so that they can present themselves as they would wish.
2.4 We aim to minimise any feelings of inadequacy, inferiority and vulnerability, which Service Users may have arising from disability.
2.5 We will treat Service Users with the sort of respect which reinforces personhood and individual characteristics, addressing them and introducing them to other members of the community, in their preferred style, responding to specific cultural demands and requirements, and aiming to maintain relationships which are warm and trusting but appropriate to the relationship of Service User and Staff.

3. Independence
Independence means having opportunities to think, plan, act and take sensibly calculated risks without continual reference to others. We aim to maximise our Service User’s independence in the following ways:

3.1 We aim to help Service Users to manage for themselves where possible rather than becoming totally dependent on care workers and/or others.
3.2 We aim to encourage Service Users to take as much responsibility as possible for their own healthcare and medication, depending on their capabilities.
3.3 We aim to involve Service Users fully in planning their own care, devising and implementing their care plans and managing their records of care.
3.4 We aim to work with carers, relatives and friends of Service Users’ to provide a continuous and stable service, where feasible.
3.5 We aim to create a climate in the delivery of care and to foster attitudes in those around a Service User; which focuses on capacities rather than on disabilities.

4. Security
In providing services to people with disabilities, there is a difficult balance to be struck between helping them to experience as much independence as possible and making sure that they are not exposed to unnecessary hazards. Taking care of the security of Service Users therefore means helping to provide an environment and support structure, which offers sensible protection from danger and discomfort, and provide readily available assistance when required. This should not be interpreted, as a demand for a totally safe or risk-free lifestyle since taking reasonable risks can be interesting, exciting and fun, as well as necessary. We aim to respond to our Service Users’ need for security in the following ways:

4.1 We will make sure that assistance is tactfully at hand when a Service User needs or wishes to engage in any activity, which places them in situations of substantial risk.
4.2 We aim to help to create a physical environment, which is free from unnecessary sources of danger to vulnerable people or their property.
4.3 We will always carry out thorough risk assessments in relation to premises, equipment and the activities of all the Service Users’ we engage with.
4.4 Our staff will advise Service Users about situations or activities in which their disability is likely to put them or their property at risk.
4.5 We will ensure our staffs are well selected, trained and briefed to provide services professionally, reasonably and with compassion and never to exploit their positions to abuse a Service User.

5. Civil Rights
We aim to help our Service Users to continue to enjoy their civil rights in the following ways.

5.1 On the occasion that Service Users wish to participate in elections, we will try to access the necessary information and either provide or obtain any assistance which they need to vote.
5.2 We aim to assist our Service Users to make use of a wide range of public services, such as libraries, education and transport.
5.3 We will encourage our Service Users to make full use of health services in ways appropriate to their medical, nursing and therapeutic needs.
5.4 We will provide easy access for our Service Users and their friends, relatives and representatives to complain about or give feedback on our services.

If we can, we will support Service Users in their participation, fully and diversely as they wish, in the activities of their communities through voluntary work, religious observance, involvement in associations and charitable giving.

6. Choice
Choice consists of the opportunity to select independently from a range of options. We will respond to our Service User’s right to choice in the following ways:

6.1 We avoid a pattern of service delivery; which leads to compulsory timings for activities like getting up and going to bed.
6.2 We will manage and schedule our services so as to respond as far as possible to our Service User’s preferences as regards the staff with whom they feel most comfortable.
6.3 We respect Service user’s eccentricities, personal preferences and idiosyncrasies.
6.4 We hope to cultivate an atmosphere and ethos in our service delivery; which welcomes and responds to cultural diversity.
6.5 We encourage Service Users to exercise informed choice in their selection of the organisation and individuals who provide them with care and assistance.

7. Fulfilment
Fulfilment has been defined as the opportunity to realise personal aspirations and abilities. It recognizes and responds to levels of human satisfaction separate from the physical and material, but it is difficult to generalise in relation to fulfilment since it deals precisely those areas of lifestyle where individuals differ from each other. We aim to respond to a Service User’s right to fulfilment in the following ways:

7.1 We will help Service Users to participate in as broad a range of social and cultural activities as possible.
7.2 If requested, we will assist a Service User to participate in practices associated with religious or spiritual matters and to celebrate meaningful anniversaries and festivals.
7.3 We aim to respond sensitively and appropriately to the special needs and wishes of Service Users who wish to prepare or are close to death.
7.4 We will make particular efforts to understand and respond to the wish of any Service User to participate in minority-interest events or activities.
7.5 We will do everything possible to help a Service User who wants to achieve an unfulfilled task, wish or ambition before the end of their life.

8. Diversity
People from a wide diversity of ethnic and cultural backgrounds use social care services in the United Kingdom. Services therefore need to be accessible. We need to make particular efforts to reach out to vulnerable people who might have been deterred from approaching agencies which appear not to relate to their special needs and aspirations, and to demonstrate that we welcome and celebrate the wide range of people in the community generally and among the Service Users in particular. We respond to a Service User’s right to express their diversity in the following ways:

8.1 Positively communicating to our Service Users that their diverse backgrounds enhance the life in the community.
8.2 Respecting the ethnic, cultural and religious practices of Service Users.
8.3 Outlawing negatively discriminatory behaviour by staff and others.
8.4 Accommodating individual differences without censure.
8.5 Helping Service Users to celebrate events, anniversaries and festivals, which are important to them.


Peterborough Safeguarding Adults Board
Sand Martin House, Bittern Way, Fletton Quays, Peterborough, PE2 8TY
Customer Services 01733 747474 (9am to 5pm Monday to Friday)

Email: adultsocialcare@peterborough.gcsx.gov.uk

Children’s Social Care MASH – 01733 864170 or 01733 864180 (Mon – Fri 9am to 5pm).

Early Help Helpline – 01733 863649

CQC National Customer Service Centre

Newcastle upon Tyne
Tel: 03000 616161